White Glove Implementation
We Come to You.
Your HomeSource Systems implementation team travels to your store for a hands-on, multi-day go-live. We configure your system, train your staff, and walk out the door only when everything is running perfectly.
Most go-lives are a phone call. Yours is a visit.
Remote onboarding works for simple software. But when your store runs on HomeSource, your team needs to see it in action on your floor, with your SKUs, in your workflow.
White Glove puts a certified implementation specialist at your counter for multiple days. We configure, we train, we troubleshoot in real time, and we stay until your team is confident.
Everything in the visit
One flat service. No add-ons. No hidden fees.
Pre-Visit Prep Call
We review your store setup, SKU catalog, and team structure before we arrive so day one starts fast.
Live System Configuration
Your specialist configures HomeSource to your exact workflow, not a default template.
Hands-On Staff Training
Every person on your floor gets trained in person. Salespeople, managers, and back-office staff.
Real-Time Troubleshooting
Issues get resolved on the spot, not in a ticket queue. We stay until it works.
Post-Visit Follow-Up
A scheduled check-in call 30 days after your go-live to confirm your team is comfortable and catch anything that needs adjusting.
“We wouldn’t have done it if they weren’t on-site. No joke. That was the deciding factor.”
Chris Chambers · Davies Appliance
Read the Davies Appliance story →We've been to stores like yours.
Our team has done on-site go-lives at appliance showrooms, furniture warehouses, and plumbing supply houses across the country. The environments vary. The process doesn't.
How it works
From first call to go-live day, the process is simple.
You schedule
Pick your go-live dates and we lock them in. Before we arrive, we run a discovery call to map your store setup, your SKUs, and your team. Day one is productive from the start.
We show up
A certified HomeSource specialist arrives at your store, ready to configure your system and train your entire team.
Your team is live
By the time we pack up, your staff is confident, your system is tuned to your workflow, and you are processing real orders.
Every other software company hands you a login. We send a person.
Most software companies hand you a login and step back. White Glove is what makes a HomeSource go-live different from every other software implementation your store will ever do.