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Lost Sale Tracking for Appliance, Furniture, Mattress & Plumbing Retailers | HomeSource Gatekeeper

HomeSource Gatekeeper

See why opportunities are getting lost.

Most stores know their close rate. Very few know why the customers who did not buy walked out. Gatekeeper records a reason behind every opportunity that does not convert, so you work from the pattern instead of a hunch.

"We lost a few today" isn't something you can act on.

A customer who left because the price was too high is a different problem from one who found it down the street, or was not ready, or could not get what they wanted in stock. Without the reason on record, every lost sale looks the same and none of them point anywhere.

Turn every lost sale into something you can act on.

When a reason is recorded behind each opportunity that does not convert, consistently across the team, the totals start to mean something and the patterns become impossible to miss.

  • A reason behind every lost saleCaptured the same way across the whole team, so a store-level total actually adds up to something comparable.
  • Patterns at the person and the store levelA rep heavy on price objections looks different from the whole floor logging the same reason, and both are worth knowing.
  • A real starting point for coachingSpecific data to open a development conversation, not a vague sense that someone could be doing better.
The Gatekeeper Rejections report open in HomeSource

What retailers ask about Gatekeeper Rejections.

Straight answers to the questions that come up most.

When an opportunity does not turn into a sale, the salesperson notes the reason as part of closing it out. Building it into that step keeps the data consistent instead of relying on anyone to remember it later.
Yes. Everyone records from the same set of reasons, so what one salesperson logs means the same thing as another. That is what makes the store-level picture worth reading.
Both. Lost-sale activity feeds the Scoreboard during the day, and Gatekeeper Reporting surfaces the trends over longer periods for deeper review.
Yes. If a customer is worth re-engaging, the opportunity can become a lead for follow-up, with the reason and history carried over so whoever follows up has the context.

See how Gatekeeper Rejections works for your floor.

We'll walk through how your team records lost sales today and show exactly what Gatekeeper captures from every opportunity that does not close.

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