Customer texting your store actually owns and controls.
HomeSource Conversations is the integrated customer text messaging platform for independent, large-ticket retailers in the appliance, furniture, mattress, and plumbing categories. Your team sends and receives customer texts from inside the system they already use, with every message tied to a customer profile, an order, or a service request. Nothing lives on a personal phone.
Every message,
on one record.
The days of customer texting scattered across personal phones and shared inboxes are over. One number, one history, every message tied to the customer.
Texting your store actually owns.
Personal-cell texting is communication the business doesn’t own. When the rep leaves, the history leaves. Conversations makes it an asset the store owns, not the rep.
Every text tied to the customer record.
Because Conversations lives inside HomeSource, every message connects to the customer’s order history, service tickets, and quotes. No toggling between apps to know what’s going on.
Faster responses, no extra tools.
Customers prefer texting. Your reps are texting anyway, just on the wrong devices. Conversations gives them the channel customers want without a separate app, login, or bill.
“The future of Conversations is going to be an absolute godsend to our business. We’re going to take these texts, convert them into leads, and plug them into Gatekeeper. As we follow up on our ups and our quotes, we can really track our sales and capture anything that was on the fringe. That middle 60%, the maybe, that’s what we’re going to turn into a yes.”
Your most valuable customer file is in someone else’s pocket.
Customers prefer texting, and your reps know it. They’re already texting customers, just on personal phones the business doesn’t own. The day a rep leaves, the entire relationship that lived in those threads walks out with them. Conversations puts the texting back where the customer record already lives, built specifically for large-ticket retail, not generic SMS.
No conversation gets lost
between shifts or staff changes.
Texting scattered across reps’ personal cells.
- Texts come into personal phones from individual reps.
- Conversations invisible to managers and teammates.
- History lives on a device the business doesn’t own.
- A customer asks about something texted weeks ago and no one can pull it up.
- Staff turnover means lost conversation history.
The status quo most retailers are trying to leave.
A texting app bolted onto the side of the business.
- Built for bulk marketing blasts, not back-and-forth retail conversations.
- The customer record lives in your business system; the conversation lives somewhere else.
- No connection to orders, quotes, service tickets, or deliveries.
- Doesn’t know what the customer bought, when, or for how much.
- Another vendor, another login, another bill.
Better than personal phones, but the gaps add up.
Every message in one place, tied to the customer record.
- Texts come from a dedicated store number, not personal cells.
- Every message attached to the customer’s profile, order, or service request.
- Any team member can pick up a thread with full history visible.
- Send a quote, payment link, or status update from inside the same thread.
- One unified view of every conversation across the team and every location.
Built into HomeSource. No separate app, no separate login, no separate bill.
Texting that connects
to everything else in the store.
Customer texts come into the platform your team already works in, tied to the customer record, visible to the team, kept on the books.
Customers text your store number
A dedicated store number, not personal cells. Texts come into the shared inbox inside HomeSource, the same screen the team is already working in.
Any team member can respond
The customer’s order history, service tickets, and quotes are visible alongside the thread. Send a quote, product spec, or payment link without leaving the conversation.
Every conversation stays on the customer record
Full history attached to the customer profile, searchable months later. When a rep leaves, the conversation history stays with the store, not the rep’s phone.
A quick look at HomeSource Conversations.
Customer texting that lives inside HomeSource, tied to the customer record, visible to the whole team. In about a minute.
Every message.
One connected thread.
Conversations is built around three workflows that share the same customer record, so what happens in one shows up in the next without anyone moving it.
Conversations is one piece of a connected platform.
Every text, every customer record, every order lives in the same system as CBMS, Pay, Commerce, AI, RPS, and Gatekeeper, not in a separate texting app bolted on the side.
HomeSource CBMS
Every text attached to the order, quote, or service ticket it belongs to. Open a thread, see the whole record.
Explore CBMS
HomeSource Pay
Send a secure payment link in the same thread. The payment posts straight back to the customer’s record.
Explore Pay
HomeSource Commerce
A customer asks about a product online and the thread carries through. Same number, same record, in store or on the site.
Explore Commerce
HomeSource AI
AI gives a read on how fast the team is responding and where conversations are sitting, so nothing waits too long.
Explore AI
HomeSource RPS
Send a product spec sheet without leaving the conversation, and every message lives in the customer’s history permanently.
Explore RPS
HomeSource Gatekeeper
Turn a text into a tracked lead. A customer’s question in a thread becomes an up you can follow, so nothing on the fringe slips away.
Explore GatekeeperWhat large-ticket retailers ask before they switch.
The questions that come up most often on demo calls. If yours isn’t here, ask your rep and we’ll answer it straight.
Customer texting your store
actually owns and controls.
Schedule a conversation with our team. We’ll show you what Conversations looks like at the counter, on the sales floor, and in the service department, and how every text ties back to the customer record.