Turn every sale into a five-star review.
Your best customers leave happy. Most never leave a review. HomeSource Review Management connects to your sales workflow and requests a review after every transaction. Happy customers go straight to Google, Yelp, or Facebook. Unhappy ones come to your team first.
SCHEDULE A DEMO
You check Google reviews over morning coffee and find a one-star post from last week. A customer upset about a late delivery, and nobody on the team knew. Meanwhile, the couple who spent $12,000 on a kitchen remodel walked out happy but never got asked to leave a review. Your best customers stay silent while unhappy ones post on their own.
It is a common problem. Your system already includes the fix.Three things that change the moment you turn it on.
The ask goes out on its own, the happy customers post, and the unhappy ones reach you first.
Automated at the point of sale
Review requests go out on their own after every sale, tied to your existing sales workflow. No staff reminder needed. No step skipped. Every customer gets a timely, consistent ask.
Smart routing on two tracks
Happy customers get a direct link to post on Google, Yelp, or Facebook. Customers who rate low route to your team privately, so you can follow up before anything goes public.
Location-level control
Set triggers, timing, portal links, and exclusions separately for each location. One dashboard shows review activity across your whole operation. No logging into multiple accounts.
See what changes when reviews run on a system.
Your Business Profile should reflect who you served, not just who complained.
Your profile reflects who complained, not who you served.
- Staff asks at the register sometimes, or forgets entirely.
- One-star reviews show up before your team hears about the issue.
- Happy customers leave without ever being prompted.
- Each location handles reviews differently, or not at all.
- No visibility into review activity across stores.
- Responding means logging into three separate platforms.
The way most retailers still handle reviews today.
Every transaction becomes a reputation opportunity.
- Automated requests go out after every sale, consistently, every time.
- Low ratings alert your team before the customer posts publicly.
- Happy customers get a simple prompt to post on Google, Yelp, or Facebook.
- The same review process runs across every location on its own.
- All review activity is visible from a single dashboard.
- Configure once. The system handles the follow-up.
How Review Management changes it, inside the system you already use.
From the request to the response, all in one place.
Four capabilities cover the full review workflow, from the ask after the sale to activity across every store, without leaving HomeSource.
Automated Requests
Choose the sales event that triggers the ask and the delay before it sends. From there, every customer gets a star-rating prompt by text or email, no login required, without anyone on your team having to remember.
Smart Two-Track Routing
High ratings route straight to your review portal of choice to post. Low ratings flag to your follow-up team privately, so you get the chance to make it right before anything goes online.
Review Portals Per Location
Set your Google, Yelp, Facebook, and BBB links for each location in a simple grid. When a customer gives a positive rating, they land directly on the platform that matters most for your market. Just a tap and they are posting.
One Dashboard Across Stores
See review activity for your whole operation in one view. Know which stores collect reviews consistently and which ones need attention, without logging into a separate account for every location.
Three steps. Runs on its own after that.
Set it up once and the system handles every customer from there.
Configure triggers and portals
Choose the sales event that triggers the request, set your send delay, and connect your Google, Yelp, Facebook, and BBB links for each location. Add any exclusions: commercial accounts, warranty-only visits, internal orders.
Customer gets a text or email
At the interval you set, your customer gets a simple star-rating prompt by text or email. No login required. One tap gives you their rating.
High ratings post. Low ratings reach you.
Customers who rate highly route directly to your review portal of choice to post. Customers who rate low flag to your follow-up team, so you can resolve it before anything goes online.
Every transaction becomes a reputation opportunity.
When the request goes out on its own and low ratings reach your team before they go public, your reviews start to reflect the service you actually deliver. Your best customers get asked while the experience is fresh. The unhappy ones get a real chance to be heard first. That is the difference between a profile that grows on its own and one you are always trying to catch up to.
One tool. Different value depending on where you sit.
Your online reputation, on autopilot.
Know what customers are saying across every location without checking three platforms by hand. Catch reputation problems early. See which stores collect reviews consistently and which ones need attention, all from one dashboard.
Turn great service into visible proof.
Every sale you close becomes a chance to build your store's reputation, without adding a single step to your process. The request goes out on its own. Your job is to deliver a great experience.
Catch unhappy customers before they post.
Low-rating responses route directly to your team. You get the alert, you make contact, you resolve it privately. Most customers just want to feel heard, and you get the chance to make it right before it goes public.
What retailers ask most about review management.
Straight answers to what comes up most when retailers turn reviews over to the system.
See Review Management in action.
Review Management is part of HomeSource CBMS, the platform that already runs your sales, inventory, and back-office workflow. See how it connects to your sales process, how smart routing works, and how to get it running for your locations.
SCHEDULE A DEMO