Service Request Management for Appliance, Furniture & Plumbing Retailers | HomeSource CBMS

HomeSource CBMS

Service calls. Managed start to finish.

When a customer calls about a problem, your service team should see the whole story, not just the ticket in front of them. CBMS logs the request, assigns the technician, tracks parts and labor, and closes out warranty work in one place tied to the original sale.

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The problem

A service call touches five people. The details shouldn't live in five places.

The request gets taken on a sticky note, the parts get tracked in someone's head, and the warranty paperwork turns up only after the reimbursement window has closed.

The payoff

One record holds the whole job.

From the first call to the closed invoice, every service request lives in one place: the product, the problem, the technician, the trips, the parts, and the warranty details. It shares the same customer record as the original sale, so your team always sees the full relationship.

Multiple trips, one historyAdd as many visits as the job needs. Each trip records what was done and what parts were used, all under the same request.
Warranty documentation ready when they askLink the request to the warranty company or ESC up front, so reimbursement paperwork is already in the system.
Invoices built from the work, not from memoryParts and labor recorded during the job generate the invoice the moment the request closes.

A service request open in HomeSource CBMS

Common Questions

What retailers ask about CBMS Service Requests.

Straight answers to the questions that come up most.

Yes. Multiple trips can be added to a single service request, each with its own notes, parts, and labor recorded. The full job history stays under one record.

Warranty companies are set up as vendors in CBMS. Service requests link to the relevant warranty company, and documentation stays with the request for reimbursement purposes.

Yes. Parts are added to the service request as they're ordered and used. Your team sees what's been sourced and what's still outstanding on any open job.

Yes. When a service request closes, an invoice generates from the parts and labor recorded during the job.

See how CBMS Service Requests works for your service team.

We'll walk through your current service process and show exactly where CBMS brings it together.

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