Making the switch to a new software platform can feel like a major undertaking—especially for business owners who are managing the daily operations of a busy retail environment. That’s why our mission extends beyond simply delivering powerful tools. We’re committed to guiding businesses through every step of the transition.
Recently, we had the opportunity to work with Davies Appliance, a family-owned retailer that has been serving the Bay Area for over 75 years. Known for their strong community roots and highly personalized service, Davies is the kind of business where relationships are at the heart of everything they do. Like many independent retailers, they found that their legacy system was no longer able to meet their evolving needs.
Chris Chambers, who leads the company today, had long recognized that change was necessary. Still, as he shared with us, “We’d been procrastinating for years. It’s scary—especially for a smaller company that doesn’t have an IT department. We didn’t even know where to start.”
As Chris and his team began evaluating new platforms, they quickly discovered a common gap across many providers: while software solutions often promised operational efficiency, few offered the hands-on support needed for a smooth implementation. That changed when they connected with us. What stood out to Chris wasn’t just the strength of our system—it was our approach to onboarding.
“We wouldn’t have done it if they weren’t on-site,” Chris explained. “No joke. That was the deciding factor.”
We take that seriously. To us, being on-site is about more than installation—it’s about listening, learning, and ensuring every team member feels equipped and confident with the tools driving their business forward. At Davies, our team worked closely with staff across departments—from the sales floor to the warehouse—to make sure nothing was overlooked or lost in translation.
From day one, we got to work. We helped organize, train, and implement in real time—seamlessly integrating into the daily flow of the store without causing disruption. “They didn’t waste a second,” Chris said. “They just came in and took charge.”
Their trust in us developed quickly. For a tight-knit team already stretched thin, traditional onboarding methods simply wouldn’t have been effective. While documentation and training videos have their place, real-time, in-person support proved invaluable. “We’re a busy store. Everyone’s involved,” Chris shared. “Online training doesn’t really work for our warehouse staff, but having someone there made all the difference.”
Throughout the transition, Davies remained fully operational. While challenges with the accounting side did arise due to limitations of the previous system—the team remained committed, and we were there at every step to support them.
The shift to managing inventory and sales through HomeSource brought immediate improvements. “The sales and inventory side? Honestly, better than I expected. The system is great,” Chris said. For a business where every team member has multiple roles, having a tool that simplifies the work—without adding complexity, made a noticeable difference.
What made this implementation successful wasn’t just the technology—it was the collaboration. The open dialogue. The flexibility. The ability to stand alongside the client and say, “We’ve got you, and we’re here until it’s working the way you need it to.”
This is what sets our on-site implementations apart. It’s not a handoff—it’s a true partnership. When we step into your business, we become an extension of your team. We take the time to understand how you operate, how your staff learns, and what you need to feel confident in your transition. It’s a level of service that many software companies don’t provide—but for us, it’s a standard we strive to uphold.
We’re incredibly grateful to Chris and the entire team at Davies Appliance for trusting not only our software but our people. It’s partnerships like these that remind us why we do what we do—empowering retailers to be successful through technology and data. If your business is exploring moving to a modern software and values hands-on support, head over to our training page to see what our on-site implementation process looks like.
We’re here to help you move forward with confidence because your growth is just the beginning.
